FAQ

Frequently Asked Questions

General Shipping Questions

How long will it take to receive my order once I complete the purchase?

What shipping services do you offer?

What if my package turns up missing?

What if my order arrives damaged?

Does Max and Slate ship to P.O. Boxes?

Do you offer international shipping?

Our Worry-Free Return Policy

Can I return my purchase even if I opened the package?

Can I return items to Max and Slate even after I've tried them on?

Will Max and Slate pay the return shipping fee when I make a return?

Can I return my items to a physical Max and Slate location?

How long does it take to process a return?

What should I include with my return?

Our "Try It On" Guarantee

If I'm unsatisfied with the fit, can I return the item?

Can I exchange my underwear for a different size if it doesn't fit?

Are Max and Slate boxer briefs really the best underwear in the world?

General Questions

What makes Max and Slate stand out from all the rest?

Why do I see that sometimes a product is out of stock?

Do you a have a physical store?

Will Max and Slate clothing shrink after I wash it?

Can I sell Max and Slate products in my retail store?

Do you offer gift cards?

Do you ever have sales or discounts?